Legal Information
Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your information.
Last Updated: January 2025
Introduction
Sunsell (Pvt) Ltd. (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our website visitors, clients, suppliers, and business partners. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage our services.
By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.
Data Collection
Information We Collect
Information You Provide to Us
We collect personal information that you voluntarily provide when you contact us, request a quotation, place an order, or engage our services. This may include:
- Name, company name, and job title
- Email address and phone number
- Business address and delivery address
- Product requirements, order details, and payment information
- Any other information you choose to share with us
Information We Collect Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and browser type
- Device information and operating system
- Pages visited, time spent, and referring URLs
- Cookies and similar tracking technologies
How We Use It
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries, requests, and quotations
- To process orders and provide our products and services
- To communicate with you about your orders, shipments, and account
- To improve our website, products, and services
- To send promotional materials, newsletters, or updates (only with your consent)
- To comply with legal, regulatory, and tax obligations
- To protect our rights and prevent fraud or misuse
We will not use your personal information for any purpose other than those described in this policy without your prior consent.
Data Sharing
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us with shipping, logistics, payment processing, customs clearance, or IT services. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required to do so by law, or in response to valid legal requests from government authorities, courts, or regulatory bodies.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and the choices you may have regarding your information.
Protection
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include secure servers, encrypted communications, restricted access controls, and regular security reviews.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. Any transmission of information is at your own risk.
If you suspect any unauthorised access to your information, please contact us immediately.
Storage
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.
When your information is no longer needed, we will securely delete or anonymise it in accordance with applicable laws and regulations.
Your Choices
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you
- Correction — request that we correct inaccurate or incomplete information
- Deletion — request that we delete your personal information, subject to legal obligations
- Restriction — request that we limit the processing of your information
- Objection — object to certain uses of your information, including direct marketing
- Portability — request that we transfer your information to another provider
To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
External Links
Third-Party Websites
Our website may contain links to third-party websites, including social media platforms, payment gateways, or partner sites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
Updates
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.
Get in Touch
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Sunsell (Pvt) Ltd.
Level 26, East Tower, World Trade Centre , Echelon Square , Colombo 00100,
Sri Lanka
Email: info@sunsell.lk
We are committed to addressing your concerns and will respond to all privacy-related enquiries promptly.
Questions About Your Privacy?
If you have any questions about how we handle your data, please contact us. We’re here to help and answer any concerns you may have.